Cancellation Policy

Cancellation Policy

By placing an order on our website you are agreeing to our cancellation policy.

Some items in our store may be offered to you as a paid subscription, or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

In-stock Items

When you purchase an item that is in-stock you may cancel it as long as the order has not been fulfilled by the team.

We reserve the right to charge a canellation fee of up to 10% of the order, depending on how large the order is.

Subscriptions

When you purchase a pre-paid subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.