Refund policy

Overview

We take pride in our "Collector-Grade" shipping and accuracy. Because we deal in both high-demand comics and long-tail collectibles, our policies are tailored to the specific nature of the items.

Cancellations

Orders are considered a commitment upon placement and are non-refundable for "change of mind" requests once fulfillment has begun.

If your order has not yet shipped and meets the criteria for cancellation, approved refunds will be issued to your original form of payment.

We will only consider cancellation requests if both of the following conditions are met:

  • The Expected Delivery Date provided on your order confirmation has passed.

  • The order status is not currently listed as In-Progress or undergoing fulfillment processing.

Requests submitted while an order is within its expected delivery window or actively marked as In-Progress cannot be canceled or modified. If your order meets both criteria, please contact customer support to submit a request.

Shipping

To maintain our fulfillment routine, we cannot combine separate orders or adjust shipping rates after checkout. Shipping is calculated by weight at the time of purchase and is final.

Returns

  • Toys & Collectibles: For non-media items (Action Figures, Funko Pops, Toys), we offer a 90-day return policy for unused/unopened items. Use the Return Portal at the bottom of this page.

  • Comics, Books & Media: We do not accept returns on Comic Books, Graphic Novels, Books, or Magazines. Our automated system will decline return requests for these categories.

Damages

If there is an issue with your order, please use our Contact Us page immediately so we can resolve it:

  • In-Transit Damage: While our packaging keeps transit issues to a microscopic minimum, all shipments are backed by our internal logistics safety program. If your item arrives damaged, please contact us within 48 hours of delivery with photo documentation of BOTH the outer packaging and the actual product so our team can open a claims review file.

    Validated transit damage requires a physical return of the merchandise. Our claims team will provide a prepaid return shipping label. Once the item is received and audited at our facility by our inspection team, a final resolution will be issued exclusively in the form of Store Credit. (Once an order has shipped, refunds to the original form of payment are not offered). Minor cosmetic imperfections (including minor corner dings, superficial dents, or printing/factory errors) are inherent to comic distribution and do not constitute grounds for credit or replacement.

  • Wrong Item Received: If we made a mistake and sent the wrong item, contact us right away. We will provide a pre-paid label for the return and ship the correct item to you at no additional cost (or issue a refund to the original payment method if a replacement is unavailable).

Portal

(Note: This applies to Toys & Collectibles only)

To submit a return request for eligible, delivered items:

  1. Click the profile icon in the store's navigation (or go to our Returns page) to access your customer account.

  2. Log in using your email address and enter the six-digit verification code sent to your inbox.

  3. Select the specific order and choose the items you wish to return.

  4. Select a return reason, add a brief note for our team, and click Request return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned and physically inspected by our team, your resolution will be processed.