Refund policy

We take pride in our "Collector-Grade" shipping and accuracy. Because we deal in both high-demand comics and long-tail collectibles, our policies are tailored to the specific nature of the items.

Cancellations & Shipping

  • All Sales Final: Once an order is placed, it is considered a commitment. We do not accept customer-requested cancellations or "change of mind" requests.

  • No Combined Shipping: To maintain our fulfillment routine, we cannot combine separate orders or adjust shipping rates after checkout. Shipping is calculated by weight at the time of purchase and is final.

Returns & Exchanges

  • Toys & Collectibles: For non-media items (Action Figures, Funko Pops, Toys), we offer a 90-day return policy for unused/unopened items. Use the Return Portal at the bottom of this page.

  • Comics, Books & Media: We do not accept returns on Comic Books, Graphic Novels, Books, or Magazines. Our automated system will decline return requests for these categories.

Damage & Shipping Errors If there is an issue with your order, please use our Contact Us Page immediately so we can resolve it:

  • In-Transit Damage: All orders are covered by shipping insurance. If your item arrives damaged, please contact us within 7 days with photo documentation of the packaging and the product so we can initiate a claim.

  • Wrong Item Received: If we made a mistake and sent the wrong item, contact us right away. We will provide a pre-paid label for the return and ship the correct item to you at no additional cost.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

  1.  Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click Request return.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.